Kauri is the open commerce rail enabling businesses, individuals, affiliates, logistics companies, financial institutions and payment providers to transact digitally across Africa and beyond. It provides the infrastructure for selling, buying, financing, fulfillment, and customer acquisition.

Most marketplaces simply connect buyers and sellers. Kauri provides the commerce infrastructure behind transactions, including: • Digital storefronts for physical goods, remote and physical services booking, digital products and utility services • Payment collection • PayLater financing • Affiliate commerce • Order management • Logistics integration • Customer acquisition tools • Vendor onboarding • Settlement management. Businesses can use Kauri to power sales from websites, social media, WhatsApp, affiliates, and offline channels.

No. Physical retailers, wholesalers, distributors, manufacturers, service providers, and informal traders can use Kauri to digitize and expand their businesses.

Kauri implements vendor verification procedures, transaction monitoring, secure payment processing, order tracking, dispute resolution mechanisms, and fraud prevention controls designed to improve transaction security and buyer protection. To benefit from these protections, buyers should complete all communications, payments, and transactions through Kauri platform. Kauri cannot guarantee, monitor, or provide buyer protection, dispute resolution, refunds, or transaction support for purchases arranged or completed outside the Kauri Commerce Rail, including cash on delivery. For your security, never make payments directly to vendors or third parties outside the platform unless expressly authorized by Kauri.

Many transactions can be completed using: • Mobile Money • Digital wallets • Debit cards • Credit cards Availability depends on country regulations.

Yes. Eligible customers may access PayLater financing and repay through agreed installments. Please see the Paylater section below for more details.

Not necessarily. Many vendors save costs through digital selling and may offer competitive pricing, promotions, and bundled offers unavailable in traditional retail stores.

Customers can report delivery issues through support@kollektaafrica.com and dispute resolution channels. Investigations are conducted according to platform policies and partner obligations.

Eligible products may qualify for returns, replacements, refunds, or exchanges depending on vendor and Kollekta policies and applicable consumer protection laws.

Yes. Subject to logistics coverage, applicable customs requirements, import and export restrictions, sanctions regulations, and vendor shipping policies. Buyers are responsible for ensuring that any product ordered through Kauri complies with all applicable cross-border trade regulations, customs requirements, import and export laws, and other legal requirements in the destination country before placing an order. Kauri, its vendors, and logistics partners reserve the right to reject, suspend, cancel, or return shipments that may violate applicable laws, regulations, or customs requirements.

Eligible shipment or Free Express Shipping offers may be available on selected products or orders depending on the vendor’s promotion and whether your delivery location falls within an eligible shipping zone. If your order qualifies, the shipping offer will be clearly displayed during checkout before you complete your purchase.

A postal code (also called a ZIP code in some countries) is a short numerical or alphanumeric code used by postal services to identify a specific geographic area. It helps route mail, parcels, and deliveries to the correct location faster and more accurately. For example: In Tanzania: 14112 (Mikocheni, Regent Estate, and Darajani areas located within the Kinondoni District of Dar es Salaam) or similar regional codes. In South Africa: e.g., 8001 (Cape Town), In the US: e.g., 10001 (New York). Why use it on Kauri addresses? It is required and improves delivery speed, reduces errors, helps calculate shipping costs correctly, and ensures your orders reach the right destination efficiently, especially international orders.

If you pay in a different currency from the Vendor's pricing currency, your bank or Payment Service Provider (PSP) may apply its own exchange rate and fees. The final amount charged may therefore differ slightly from the estimated price shown at checkout.

The final exchange rate is determined by the payment institution processing your transaction (such as your bank, card issuer, mobile money provider, or PSP) at the time the payment or settlement is processed.

No. Exchange rate fluctuations and conversion fees applied by banks or PSPs are outside Kauri's control and are not valid grounds for refunds or disputes.

Yes. You can monitor your order status from the order tracking tab, your account dashboard, including order confirmation, shipment, and delivery updates.

Products marked as "Out of Stock" cannot be ordered. If an unavailable product was mistakenly confirmed, the Vendor will work to resolve the issue in accordance with the Terms and Conditions.

Report the issue through the Platform as soon as possible with supporting photos or evidence. The claim will be reviewed according to the applicable return and dispute resolution process.

Orders may be cancelled before prepared and shipment is processed, subject to the Vendor's cancellation policy and the Platform's Terms and Conditions.

Register as a Vendor, complete the required verification process, create your store, and list your products or services. Kauri provides the infrastructure behind sales: • Payments • Order management • Sales records • Customer records • Delivery coordination • PayLater financing • Affiliate sales networks. Kauri helps convert informal selling into scalable commerce.

Kauri may offer free, basic, and premium onboarding options depending on the market, services, and promotional programs available. By default, vendor registration, onboarding, and product listing on Kauri are free of charge. Kauri generally earns revenue through transaction-based fees, commissions, payment processing charges, settlement fees, or other applicable service fees on successfully completed sales. Any applicable fees will be disclosed to vendors in accordance with the relevant pricing schedule and terms.

Kauri invests in: • Payment processing • Fraud prevention • Infrastructure • Marketing • Technology development • Customer support • Risk management • Financing integrations. The objective is to generate significantly more sales value for the vendor through the integrated solutions than the associated costs.

Kauri is designed specifically to help SMEs and micro-businesses access larger markets without investing heavily in physical expansion.

Not always. Individual entrepreneurs, informal traders, and sole proprietors may qualify subject to local regulations and verification requirements.

Vendor settlements are processed by a payment service provider (PSP) according to daily payout schedules after successful order fulfillment, return window, applicable fees calculation and verification checks.

Kauri may support customer acquisition through: • Marketplace traffic • Affiliate marketing • Search visibility • Promotions • Referral programs • Social commerce integrations. Kauri provides the Commerce Rail to help vendors reach customers, process payments, and fulfill orders. However, vendors are ultimately responsible for ensuring that they offer products that customers want to buy, quality listing, maintain competitive pricing, and actively promote their businesses. Success on Kauri depends on product demand, quality, pricing, customer service, and the vendor's marketing efforts.

Yes. Depending on the operating model, vendors may use own logistics services or integrate their preferred delivery providers.

Kauri provides workflow controls and dispute management procedures to help vendors manage failed deliveries and customer disputes.

A postal code (also called a ZIP code in some countries) is a short numerical or alphanumeric code used by postal services to identify a specific geographic area. It helps route mail, parcels, and deliveries to the correct location faster and more accurately. For example: In Tanzania: 14112 (Mikocheni, Regent Estate, and Darajani areas located within the Kinondoni District of Dar es Salaam) or similar regional codes. In South Africa: e.g., 8001 (Cape Town), In the US: e.g., 10001 (New York). Why use it on Kauri addresses? It is required and improves delivery speed, reduces errors, helps calculate shipping costs correctly, and ensures your orders reach the right destination efficiently, especially international orders.

You will normally receive payment in your nominated settlement currency, subject to the currencies supported by your registered bank or Payment Service Provider.

Your settlement may vary due to foreign exchange fluctuations, payment processing fees, bank charges, taxes, withholding deductions, or other regulatory requirements.

The exchange rate used is the one applied by the acquiring bank or licensed Payment Service Provider on the actual settlement date. Settlements may delay due to FX unavailability. Note: For all cross-border transactions, the official exchange rate is the rate applied by the licensed bank or Payment Service Provider processing the payment or settlement on the applicable processing date. Kauri does not set, guarantee, or control foreign exchange rates.

Yes. Vendors must ensure that inventory levels are accurate and updated at all times to prevent overselling and order cancellations. Failure to fulfill orders may result in temporary suspension, or permanent removal from the Platform, depending on the severity and frequency of the out of stock incidents.

Affiliate Commerce allows individuals and organizations to earn commissions by promoting vendor products and generating sales.

No. Affiliates sell without stocking products, managing warehouses, or handling deliveries, you simply search for vendor’s listed products on affiliate program, generate link and share.

Yes. Affiliate Commerce is designed to create accessible income opportunities for students, youth, freelancers, and entrepreneurs.

Commissions are paid based on validated transactions according to the affiliate program rules. Payouts are scheduled daily, subject to return window, applicable fee calculation and delivery policies.

Yes. WhatsApp is one of the most effective communication channels.

Commissions are calculated based on the transaction value and currency recorded by Kauri and are settled in your registered payout currency where supported.

Yes. If your payout currency differs from the transaction currency, your bank or Payment Service Provider may apply a currency conversion during settlement, including applicable taxes. Settlements may delay due to FX unavailability. Note: For all cross-border transactions, the official exchange rate is the rate applied by the licensed bank or Payment Service Provider processing the payment or settlement on the applicable processing date. Kauri does not set, guarantee, or control foreign exchange rates.

No. Exchange rate movements and conversion fees applied by financial institutions are outside Kauri's control and do not qualify for additional compensation or dispute.

PayLater enables approved individuals and businesses to purchase products immediately and pay over time through financial partners.

Many consumers and SMEs have purchasing needs but limited immediate liquidity. PayLater helps bridge that gap responsibly.

This depends on local regulations and the financing partner's policies. Missed or delayed payments may be reported to a Credit Reference Bureau where permitted by law and may result in the suspension or restriction of your access or services and other related platform benefits.

Missed payments may result in: • Penalty charges • Suspension of Kauri access • Collection activities • Credit reporting where legally permitted. Customers are encouraged to make payments on time and communicate early if they encounter difficulties.

Yes. Subject to qualification requirements, SMEs may access financing solutions.

Register your business, complete the required verification process, and receive approval before accepting delivery assignments. Kauri helps logistics providers access new delivery volumes without significant customer acquisition costs.

The vendor owns the customer relationship while logistics providers focus on fulfillment and delivery services.

Yes. Kauri is designed to support both established logistics companies and qualified local delivery operators.

Responsibilities are governed by Kollekta Africa’s Terms and Conditions, Fulfillment Policies, and any applicable service agreements. Liability for lost, damaged, delayed, or misdelivered shipments will be assessed based on the facts of each case and the responsibilities of the parties involved.

A postal code (also called a ZIP code in some countries) is a short numerical or alphanumeric code used by postal services to identify a specific geographic area. It helps route mail, parcels, and deliveries to the correct location faster and more accurately. For example: In Tanzania: 14112 (Mikocheni, Regent Estate, and Darajani areas located within the Kinondoni District of Dar es Salaam) or similar regional codes. In South Africa: e.g., 8001 (Cape Town), In the US: e.g., 10001 (New York). Why use it on Kauri addresses? It is required and improves delivery speed, reduces errors, helps calculate shipping costs correctly, and ensures your orders reach the right destination efficiently, especially international orders.

Shipping fees may be collected in the Buyer's payment currency and converted into the Logistics Partner's settlement currency where applicable.

Currency conversions related to logistics payments are performed using the exchange rate applied by the settlement bank or licensed Payment Service Provider.

Yes. International or local settlements may be affected by exchange rate movements, banking charges, intermediary fees, and applicable taxes. Settlements may delay due to FX unavailability. Note: For all cross-border transactions, the official exchange rate is the rate applied by the licensed bank or Payment Service Provider processing the payment or settlement on the applicable processing date. Kauri does not set, guarantee, or control foreign exchange rates.

You must collect, transport, and deliver parcels safely, verify delivery where required, and provide accurate shipment status updates through the Platform.

Notify the Platform and the Buyer immediately with the reason for the delay and the expected delivery timeframe.

Yes. Repeated late deliveries, lost shipments, fraudulent activities, poor service quality, or violations of the Platform's SLA and policies may result in suspension or termination of your logistics account.

Kauri is built on a multi-layered trust and safety framework designed to reduce fraud risks and protect transactions across the marketplace. We apply advanced monitoring and verification systems to help create a secure trading environment for all users. Kauri may utilize a combination of the following safeguards: - Identity verification - KYC (Know Your Customer) checks - Device monitoring - Transaction monitoring - Risk scoring systems - Delivery verification mechanisms - Full audit trails for accountability. However, Kauri operates as an open commerce ecosystem. All participants—including buyers, vendors, logistics partners, affiliates, and other service providers—are responsible for applying their own internal safeguards, due diligence, and risk controls to ensure safe and compliant participation on the platform. By combining platform-level protections with responsible behavior from all ecosystem participants, Kauri strengthens trust and reduces exposure to fraud across the entire value chain.

Kauri implements security controls designed to protect personal and transactional information in accordance with our privacy policy and applicable data protection laws.

No. Mobile money, smartphone adoption, agent networks, and logistics innovation are making digital commerce accessible across urban and rural Africa.

Kauri's vision includes enabling regional and cross-border commerce opportunities for African businesses.

Kauri creates opportunities for: • Vendors • Affiliates • Couriers • Agents • Content creators • Trainers • Customer support teams • SMEs

To become the digital commerce rail powering how Africa buys, sells, finances, distributes, and grows businesses.

Everyone participating in commerce: • Consumers • SMEs • Manufacturers • Farmers • Retailers • Distributors • Affiliates • Financial institutions • Logistics providers • Governments supporting digital trade